Towards a Tip-Less Café

Vers un café sans pourboire

Picture: Cafe Griensteidl, Vienna (1896). Via Wikimedia, Public Domain. The discretionary dynamic of tipping can set up vicious cycles of expectation that undermine service work and quality of life, for both server and served. Earning tips can also be a fantastically...
The Importance of Heads-Up Coffee Service

L'importance du service de café tête haute

As a hospitality worker, being heads-up on the job is key. As a guest, being greeted, or at least visually acknowledged, within about 30 seconds of entering a service establishment is key to feeling taken care of. These two facts are intimately intertwined. Engaging a...